Here's some of our most Frequently Asked Questions
Product Info
This is dependent on the item. Sleep Frog Bedding is usually about 5-10 working days. Ink and Spindle fabric can take up to 6 weeks if the fabric needs to be printed to order. Refer to the information provided on the product collection page.
A small number of our fabrics are Fair-Trade certified. However, most are GOTS certified which supersedes the Fair-Trade certification with their Minimum Social Criteria. For most farmers and manufacturers it would be price prohibitive to have both certifications.
GOTS is one of the biggest Organic Textile Standards in the world. GOTS certified manufacturers go through yearly testing on their fabrics, to ensure that the whole entire process from growing the cotton through to the manufacturer of the fabric does not contain nasty chemicals and does no harm to the environment. There is also a fair trade element to the certification ensuring farmers and factory workers are paid a fair wage, get decent breaks and holidays and there is no child labour used. You can read more about GOTS certification here.
Yes, some of our fabrics are GOTS certified. Most of the Organic Basics range are. Most other fabrics are provided as organic and some have been tested to ensure they are organic. Refer to the information provided on the product collection page for specific fabric certifications.
Yes, we are happy to send out sampling. These do cost us to purchase and prepare so there is a small charge for sampling. You can purchase a Sample service here.
Yes, we have a large range of other fabrics we can source for you if you are after a particular type of fabric. Please contact us to let us know what you are looking for. If you are a retailer or product designer please read our wholesale information and sampling service pages.
Yes, We use organic cotton thread in the overlocking of our homewares, and recycled polyester for stitching in our homewares. We are working towards using organic cotton and recycled polyester thread for our window treatments and upholstery.
Yes, most of the fabrics we use in our curtains, can be washed. We do not believe in dry-cleaning, as it is adding yet another chemical into your home.
For best results we recommend a professional wet washing of curtains. This may shrink some of the fabrics, but we allow extra in the hems so they can be re-adjusted.
If necessary you can wash the curtains yourself, but it can be a cumbersome heavy job, with lots of ironing required afterwards.
Not necessarily. It will depend on the state of the curtains and how old they are.
If your curtains have a separate lining, it is possible to replace just the lining. It is recommended that if the curtains are a thermal lining then this is replaced with the washable lining. This can be made detachable so you can wash the lining yourself.
If your curtains and lining aren't that old and still in good condition, it may be possible to wash the thermal lining, but this needs to be done by a professional.
Shipping Info
Currently, due to Covid we are experiencing large delays with Couriers. Items in stock can take up to 1 week to arrive.
Items we need to order in are dependent on the supplier.
Hemptech is normally 5 working days.
Sleep Frog Bedding is usually about 5-10 working days.
Ink and Spindle fabric can take up to 8 weeks if the fabric needs to be printed to order. Refer to the information provided on the product collection page.
Yes we occasionally ship some of our products overseas.
Let us know what you would like to purchase and your shipping address. We can then let you know the shipping costs.
Custom Work
Custom made curtains and blinds can cost anything from $500 per window up to $5000. This is completely dependent on what you require, the size of your window requires and your budget. For further info, check out the How we work page.
Our fees start from $95 per hour for a Consultation.
If you have been into our shop chosen your fabric and have been given an estimate. Our Measure & Quote is free within Wellington City. If you are in the greater Wellington region mileage fees may apply.
If you are outside of the Wellington region, we can also provide virtual consults and services. Please contact us.
We are currently experiencing large delays for the making of our product.
Curtains 8-16 weeks.
Cushions 2-4 weeks
Roller Blinds 2-4 weeks
Honeycomb Blinds 5-7 weeks
Lampshades 2-3 weeks
These times are indicative only, and are current for June 2022. Please contact us to find the latest ETA.
Yes we can. For drum & Tapered Shades, if the plastic is old and brittle we can strip and recover your shade. If it is newer, it is harder to strip and can end up cheaper to get a brand new shade made.
For fabric stretched over a frame, such as pleated shades and Victorian style shades, we can recover these.
Yes as part of the upholstery process, we will assess your sofa or chair, to determine if any structural adjustments need to be made, or if it needs new padding or foam. We will try to determine how much work is involved at the first visit,
However, be aware that sometimes we can not see what needs adjusting or adding until we have stripped the old upholstery off. We will always contact you to discuss things before we go ahead with any work that may be additional to what we quoted.
Currently we don't have the capacity to make product out of your specific fabric.
However, we are happy to incorporate it along side other our fabrics and linings. First we will have to assess to see if your fabric is suitable and if there is enough for your project.
Consultation fees will apply for all home visits to measure for curtains and blinds, and to assess furniture.