FAQs for Custom Made services

Q? Can you recover my lampshade?

A. Yes we can. For fabric stretched over a frame, such as pleated shades and Victorian style shades, we can recover these. For other lampshades, such as drum tapered, we can strip these down to the metal frame for you. Our substrate is made from 30% post consumer recycled plastic.

Q? My chair is falling apart, can you fix it?

A. Yes as part of the upholstery process, we will assess your sofa or chair, to determine if any structural adjustments need to be made, or if it needs new padding or foam. We will try to determine how much work is involved at the first visit,
However, be aware that sometimes we can not see what needs adjusting or adding until we have stripped the old upholstery off. We will always contact you to discuss things before we go ahead with any work that may be additional to what we quoted. Find out more here.

Q? Can I wash my curtains?

A. Yes, most of the fabrics we use in our curtains, can be washed. We do not believe in dry-cleaning, as it is adding yet another chemical into your home.
For best results we recommend a professional wet washing of curtains. This may shrink some of the fabrics, but we allow extra in the hems so they can be re-adjusted.
If necessary you can wash the curtains yourself, but it can be a cumbersome heavy job, with lots of ironing required afterwards.
We can make a detachable lining so you can wash the lining yourself. Check out our linings here

Q? My curtains are mouldy do I have to get whole new ones?

A. Not necessarily. It will depend on the state of the curtains and how old they are.
If your curtains have a separate lining, it is possible to replace just the lining. It is recommended that if the curtains are a thermal lining then this is replaced with a washable lining. This can be made detachable so you can wash the lining yourself.
If your curtains and lining aren’t that old and still in good condition, it may be possible to wash the thermal lining, but this needs to be done by a professional.

Q? Can I use my own fabric?

A. Yes we are happy to use fabric you provide for curtains, soft furnishings and upholstery. We will first have to see the fabric to see if it is suitable and if there is enough for your project. Consultation fees will apply for all home visits to measure for curtains and blinds, and to assess furniture.

Q? What are your fees?

A. For curtains, upholstery and soft furnishings we do not charge fees if you are using our fabrics. For services such as paint colours, furniture consultations and room layouts, fees start frin $95 per hour for in-home consultations.

Q? How much does it cost for a consultation?

A. We charge $95 for the initial first visit within the Wellington region. Our in-shop consultations are free. Bring in some photos of your room, measurements if you have them, and any items you may wish to co-ordinate with. Read More about our Consultations.

Q? How much do custom curtains cost to make?

A. Custom made curtains and blinds can cost anything from $400 per window up to $5000. This is completely dependent on what you require, the size of your window requires and your budget. For further info, check out the How we work page.